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Orchestrating Experiences: Collaborative Design for Complexity

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Management number 233487148 Release Date 2026/06/27 List Price $17.24 Model Number 233487148
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Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, LyftCustomer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments. Read more

ISBN10 193382073X
ISBN13 978-1933820736
Edition 1st
Language English
Publisher Rosenfeld Media
Dimensions 6 x 0.5 x 9 inches
Item Weight 1.4 pounds
Print length 336 pages
Publication date May 1, 2018

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